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User Guide

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment Info

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shippping Method : Parcel Service
  • Shipping Area : A Region.
  • Shipping Cost : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Shipping Time : 7 - 14 days

Refunds



If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.
- For return and replacement
If you need to exchange/return goods,please contact us via email or board for application within 7 business days after arrived the product.
Under the condition of inappropriate size,you can exchange when stock is available.
Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
As soon as your application is confirmed,we will inform you corresponding cost.
Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.
※ In addition, exchange/return is carried out as per terms&policy.
- Case of impossible return
non-defective, shipped correctly item
Doesn’t have any reason for return
customer tear off the tag, label and price from the product.
All the items must be unworn and in same condition it was received
Any scratch and damage by customer

Products must be returned in the original box or packing
If you have not follow the return schedule
For same categories goods,please copy the original item or damaged package
Personal Information Control Manager [View Privacy Policy]

- Contact Person : KIM HYUN AH
- E-mail : hyun6414@nate.com

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

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